Refund policy

Returns and Refunds

Due to the perishable nature of our products (coffee beans), we generally cannot accept returns. However, your satisfaction is our priority.

Damaged, Defective, or Incorrect Orders.

• If your order arrives damaged, defective, or you receive the wrong product, please contact us within seven (7) days of delivery.
• Please include your order number and clear photos of (1) the shipping box, (2) the shipping label, and (3) the product(s) received.
• If we confirm the issue, we’ll make it right by sending a replacement and/or issuing a refund, at our sole discretion.

Non-Returnable Items. Opened food items and other perishable goods are not returnable, except where required by law.

Refund Timing. If a refund is approved, it will be issued to your original payment method. Processing times vary by bank/payment provider.